WHERE ARE YOU BASED?
We're happily based in sunny Los Angeles, CA
HOW DOES SHIPPING WORK AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Trophy Fan ships most of its amazing styles from here in the USA, however their are some items on our website that we partner with global merchants and artisans in order to provide you the best prices and the most unique products.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive in the most extreme cases. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from both the USA and directly from our international partners so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us at email@example.com with your name and order number.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. All items have an estimated delivery time, so make sure to look at that on the product's page.